MemoFixed Australia
Contact MemoFixed Australia
Email support@memofixedau.com for help with orders, shipping, refunds and store questions.
Email our Australian support team
We reply within 1 business day (AEST). Include your order number if you have one.
How to reach us
Email support@memofixedau.com to contact the MemoFixed Australia support team. We can help with order questions, shipping information, refund requests and clarification about the official Australian online store.
Start with a short description of what you need. If your question relates to a purchase, include your order number if available and the email address used at checkout. You do not need to send a lengthy account of your personal circumstances to ask a straightforward order question.
Response time
We reply within 1 business day (AEST). This is the support response timeframe, not a delivery or bank-processing timeframe. Check your spam or junk folder if you are waiting for a response.
Keep the email conversation together when following up so the team can refer to the same order and earlier instructions. If you are contacting us about an address error, make that clear near the start of your message because the parcel may be moving through dispatch.
Order and checkout questions
Tell us which purchase or checkout detail you need help with. For an existing order, an order reference is useful. If you have not ordered yet, explain the question before completing payment rather than guessing an answer.
Major cards and other payment options are shown at checkout, where Shopify handles payment details. Never send your full card number, security code or password by email. A support enquiry does not require those details, even when the question concerns a payment or refund.
Delivery and address help
For tracking questions, check the dispatch email first, including spam folders. Orders are typically dispatched within 1–2 business days, and delivery depends on your location and the carrier. Use the delivery estimate shown at checkout.
Email us if tracking is missing or you need help with a delivery issue. Include the order number and explain what the tracking shows. For PO boxes, enter your address at checkout; contact us if unsure. Report address mistakes as soon as possible.
Requesting a refund
Email within 180 days of purchase to request a refund of the product price under the money-back guarantee. Opened or used bottles are covered. Include the order reference so we can identify the purchase.
We reply within 1 business day (AEST) with next steps and any return instructions. Contact us before posting anything back. Approved refunds go to the original payment method. The guarantee is in addition to your Australian Consumer Law rights; see the refund policy for more detail.
Product and health questions
Support can help you locate product information, including the label and directions. MemoFixed is a dietary supplement for memory and focus support, not a treatment for disease. The finished product has not been clinically studied.
For personal advice, speak with your doctor or pharmacist, especially if you take medicines, have a medical condition, are pregnant, are under 18 or have surgery planned. Contains soy and fish (tuna), and contains iron. Do not use an order-support email as a substitute for medical care.
Privacy and other concerns
You can also email us to ask about accessing or correcting personal information, raise a privacy concern or clarify a store policy. Describe the relevant issue without attaching unnecessary sensitive information. The privacy policy explains how order information is handled.
For a damaged, incorrect or missing parcel, tell us what happened and include the order reference. We will advise on the next steps. Whether you are buying for yourself or helping a family member, clear order details are the most useful starting point.
- Free shipping Australia-wide
- 180-day money-back guarantee
- Secure Shopify checkout
- Prices in AUD