MemoFixed delivery across Australia

MemoFixed delivery in Australia: the short answer

Dispatch is when your parcel leaves for delivery, not when it reaches your door. The journey after dispatch depends on your location and the carrier, so there is no single arrival timeframe that applies to every Australian address. Tracking is emailed when your order ships.

Whether you are ordering for yourself or helping a parent organise a purchase, check the address and email carefully before paying. These details help your parcel and its updates reach the right person.

Delivery to your city

Every order ships free. Your checkout shows the estimate for your address; we don't publish fixed arrival times because they vary by location.

Genuine MemoFixed, from $49 a bottle

Free shipping Australia-wide · 180-day money-back guarantee

See bundle prices

From order to your door in 3 steps

Here is what happens after you order.

Free shipping to every state and territory

The same free-shipping offer applies across Australia. You do not need to live in a capital city or buy a larger bundle to qualify: one, three and six-bottle orders all ship free.

The table below lists the eight states and mainland territories and their capitals. These are examples of coverage, not a list of the only places served; regional towns, rural communities and remote addresses are included too.

Dispatch and your delivery estimate

Orders are typically dispatched within 1–2 business days. This is a dispatch guide, not an express-delivery promise or a guaranteed arrival date. Allow for the separate delivery journey when deciding when to place your order.

Look for the delivery estimate shown at checkout, then refer to the tracking email once your parcel is on its way. A city-by-city timetable would not reliably describe every address or carrier journey, so we do not promise fixed delivery day counts for Sydney, Perth or other locations.

If you need a parcel before a trip or a particular date, review the available estimate before purchasing. Contact support if the information is unclear rather than assuming a requested date can be guaranteed.

When comparing the estimate with your plans, keep dispatch and arrival as two separate stages. An order confirmation records your purchase, while the dispatch email provides the tracking information for its journey. Save both messages so you have the order reference and parcel link together if you need assistance.

How to follow your parcel

A tracking link is emailed once your order is dispatched. Keep that message so you can return to the carrier’s information without searching for your order details each time. Check the inbox used at checkout, including its spam or junk folder.

Tracking is the place to check the progress of a dispatched parcel. If you cannot find the email, or the information does not make sense, contact support@memofixedau.com with your order number and the email address used to order.

There is no need to send card details to ask about delivery. A clear description of the issue, together with your order reference, helps support understand whether you need a tracking link, an address check or help with a delay.

Regional, rural and remote delivery

Free delivery includes regional and remote Australia, not just metropolitan postcodes. A regional address does not require a larger purchase to receive free shipping. The delivery journey still depends on the destination and carrier.

For a rural property, check that the address entered at checkout accurately identifies the delivery location. Include the relevant property or unit information where needed and double-check the town, state and postcode. Do not assume a capital-city estimate applies to a remote address.

If you are unsure how to enter your location, contact support before completing the order. We can help with the address question without asking you to guess an arrival date based on someone else’s delivery experience.

PO boxes and address checks

For PO boxes, enter your address at checkout; contact us if unsure. Do not treat this page as a blanket confirmation that every PO box or specialised delivery arrangement will be accepted.

The same practical approach applies if your address is unusual or you are organising delivery somewhere other than home. Check the address in checkout and ask support about anything unclear before paying.

If you notice an address error after ordering, email support as soon as possible with the order number and correct details. Changes cannot be assumed once a parcel is moving, so an early request is important. Avoid sending repeated orders simply to correct an address mistake.

Choosing a bundle without a shipping surcharge

Shipping is free whether you choose one bottle at A$99, three bottles at A$207, or six bottles at A$294. These are one-off purchases, not subscriptions. Compare the MemoFixed price guide if you want to understand the per-bottle savings before ordering.

Choose an amount that suits your needs rather than adding bottles to reach a free-delivery threshold: there is no minimum order for free shipping. Bundle savings are already reflected in the listed prices, and there are no current discount codes.

The official Australian online store is memofixedau.com. Review your selected quantity, delivery address and total there before paying with major cards or other options shown at checkout.

If delivery needs attention

If your parcel appears delayed, start with the tracking information and then contact support with the order reference and a short explanation. If an item arrives damaged or something appears incorrect, describe what happened so the team can advise on the next steps.

The shipping policy explains the delivery arrangements, while the refund policy explains the 180-day money-back guarantee. Email within 180 days of purchase to request a refund of the product price, including for opened or used bottles. Contact support before posting anything back.

The guarantee is additional to your Australian Consumer Law rights. For delivery questions, address concerns or refund instructions, use the contact page or email support@memofixedau.com. Keep your order confirmation available so you can refer to the same purchase throughout the conversation.

If you are helping a family member, make sure you know which email address received the confirmation before contacting support. Using the order reference avoids confusion between separate purchases. There is no need to share a relative’s medical history to resolve a parcel question or ask for refund instructions.