MemoFixed Australia

180-day money-back guarantee

How to request a refund, including for opened or used bottles.

What the guarantee covers

Every MemoFixed order is covered by a 180-day money-back guarantee. If you are not satisfied, email within 180 days of purchase to request a refund of the product price. Opened or used bottles are covered.

You do not need to leave a bottle unopened simply to remain eligible under this guarantee. Read the steps below before sending anything, so support can explain how your request will be handled.

How to request your refund

Email support@memofixedau.com within 180 days of your purchase date. Include your order number and the email address used at checkout so the team can identify the purchase.

Say clearly that you are requesting a refund. If you cannot find the order number, explain that in your message and provide the purchaser details you do have. Never email your full payment card number or card security code.

When we reply

We reply within 1 business day (AEST) with next steps and any return instructions. This response timeframe relates to your enquiry; it is not a promise that funds will reach your account within one day.

Check your spam or junk folder if you cannot see the reply. Keep the conversation together where possible, so your order details and any instructions remain easy to follow without repeatedly explaining the same request.

Contact us before returning anything

Contact us before posting anything back. Do not guess a return address or send bottles to an address found elsewhere online. Support will provide any return instructions that apply to your request.

Opened and used bottles remain covered by the guarantee. If you are uncertain what to keep or what information is needed, ask in your email before taking further action. Following the instructions helps avoid unnecessary parcels or confusion about your purchase.

How refunds are paid

Approved refunds are issued to the original payment method. The guarantee covers the product price, and shipping on Australian orders is free. Support can help clarify which purchase your refund relates to.

A support reply and a completed payment refund are different stages. We do not promise a fixed bank-processing timeframe here. If you need help following an approved refund, refer to the original email thread and ask support about its status.

Your Australian Consumer Law rights

Our 180-day guarantee is in addition to, and does not exclude, restrict or modify, your rights under the Australian Consumer Law. The guarantee deadline does not remove statutory rights that may apply outside that period.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Problems with a delivery or order

If goods arrive damaged, appear incorrect or have not arrived, contact support with your order number and a description of the issue. We can advise on next steps rather than asking you to choose a process without help.

The shipping policy explains dispatch, tracking and delivery estimates. You can raise an order problem or ask about your consumer rights without making a health claim or providing detailed medical information. Keep your message focused on what assistance you need.