MemoFixed Australia
Privacy policy
How we handle your information when you shop or contact MemoFixed Australia.
Our approach to privacy
We respect your privacy and handle personal information in line with the Australian Privacy Principles. This policy explains the information involved in ordering, delivery and customer support, and how to ask questions about its handling.
Use support@memofixedau.com for privacy enquiries. You can ask about an order-related record without sending sensitive medical details. Please do not include payment card numbers or security codes in an email to the support team.
Information we collect
When you order, we collect your name, email address, phone number, delivery address and order details. These details allow the purchase to be processed and the parcel to be directed to the intended recipient.
If you contact support, your message may also contain information needed to answer your enquiry. Keep it relevant to the issue, such as an order reference or corrected delivery address. Avoid sending unrelated identification documents unless you have first discussed what is necessary.
How information is used
We use order information to process purchases, arrange shipping and provide support. We also use contact details to send order confirmations and tracking updates, so check that your email address is correct at checkout.
For example, an order reference helps identify a purchase when you ask about a parcel or refund. Customer support information is used to respond to that enquiry. Ask us if you need help understanding how a particular order detail is being used.
Shopify and service providers
Shopify processes payments through checkout. We do not store your full payment card details. Enter payment information only through checkout, rather than sending it to support in an email or attachment.
Information is shared with service providers needed to fulfil your order, including the e-commerce platform, payment processor and delivery providers. We never sell your data. If you have questions about a provider’s handling of your information, contact us so we can help you identify the relevant issue.
Marketing choices
Marketing emails are sent only if you opt in. You can unsubscribe at any time. Choosing whether to receive marketing is separate from receiving practical messages about an order you have placed.
Order confirmations and tracking updates help you follow your purchase. If you are unsure whether a message concerns marketing or an existing order, contact support. Do not send account passwords or card information when asking about an unexpected email.
Access and correction
Email support@memofixedau.com to request access to, or correction of, your personal information. Describe the information you want to check or update so the team can understand the request.
We may need to establish that a request relates to your own information before discussing order records. Ask what is needed rather than sending extensive personal documents without guidance. For urgent delivery-address corrections, include your order number and explain that an order may already be in progress.
Privacy questions and complaints
If you have a concern about how personal information has been handled, email support with a clear description of the issue and the outcome you are seeking. Keep a copy of the correspondence for reference.
If your concern is not resolved, you can contact the Office of the Australian Information Commissioner (OAIC) for information about privacy complaints and Australian privacy rights. Visit oaic.gov.au for current guidance about the Australian Privacy Principles and the complaint process.
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