Shipping policy

Where we deliver

MemoFixed ships within Australia only, to every state and territory, including regional, rural and remote addresses. Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin and Canberra are all covered, as are communities outside the capitals.

There is no separate regional shipping charge. Delivery timing depends on the destination and carrier, so coverage should not be read as a promise that every address receives a parcel at the same speed.

If you are ordering on behalf of someone else, check their full address before checkout rather than relying on a remembered postcode. A clear recipient name and accurate location are useful regardless of whether the parcel is headed to a capital city or a small town.

Free shipping on every order

All orders receive free shipping, whether you choose one, three or six bottles. There is no minimum spend required to qualify, and buying a larger bundle is not necessary to unlock delivery.

The listed bundles are one-off purchases, not subscriptions. Check the selected quantity and total at checkout so you know which option you are buying before you complete payment.

Dispatch and delivery estimates

Orders are typically dispatched within 1–2 business days. Dispatch means the parcel is sent; it does not mean the parcel will arrive within that period.

Use the delivery estimate shown at checkout, then consult the tracking email after dispatch. We do not provide guaranteed day counts for individual cities or remote destinations. If timing matters for travel or another commitment, review the estimate before ordering.

Tracking your parcel

A tracking link is emailed when your order ships. Use the email address entered at checkout and keep the message available until the parcel has arrived. Check spam or junk folders if it is missing.

If you cannot locate your tracking details, email support@memofixedau.com with your order number. You do not need to provide payment card information for a tracking enquiry. Explain whether you are missing the email or need help understanding an update.

Addresses and PO boxes

Check the recipient name, street or property details, suburb, state and postcode before paying. For PO boxes, enter your address at checkout; contact us if unsure. This is not a blanket confirmation of every specialised delivery arrangement.

Contact support promptly if you notice an incorrect address after ordering. Include the order reference and corrected details. We cannot assume an address can be changed after dispatch, so please raise an error as soon as you discover it.

Delays or delivery concerns

Start by reviewing the tracking information for your parcel. If it does not answer your question, email support with the order number and a short account of what has happened.

Tell us if a parcel appears delayed, arrives damaged or does not match your order. Support will advise on next steps. Do not post anything back without contacting us first, and do not include full card details in messages or attachments.

Further help and your rights

For shipping questions, email support@memofixedau.com. We reply within 1 business day (AEST). Include your order number if you have one, and check the inbox used for your enquiry.

Our refund policy explains the 180-day money-back guarantee for the product price, including opened or used bottles. Shipping guidance and the voluntary guarantee do not exclude your Australian Consumer Law rights. Read the refund policy or ask support if you are unsure which process applies.